Caring for Communities
Giving back to our communities is part of our DNA. We support many worthwhile causes through grants, and where we really shine is through the selfless donations of time and talent from our people.
See how we're measuring success
Our Progress
Across industries and around the globe, businesses and governments are recognizing the value proposition of today’s Xerox. We have people who are passionate about making our communities better than they are… a corporate culture that is committed to diversity and continuous improvement… and an innovation community that’s harnessing the potential of services and technologies for the promise of a better world.
Sustaining Business
Independence of
the Board90%
Board
IndependenceEvolving the Workplace
Employee Satisfaction
75%
Satisfied
EmployeesEvolving the Workplace
Employee Inquiries
2,745
Received and
Routed for
ResolutionEvolving the Workplace
Diversity: Women in Management
26%
of Senior
Managers in
U.S.Evolving the Workplace
Diversity: Minorities in Management
13.6%
of Senior
Managers in
U.S.Evolving the Workplace
Recordable Injury
Rate5%
Increase
from 2011Evolving the Workplace
Days Away from
Work Case Rate13%
Increase
from 2011Serving Customers
Equipment Market
Share#1
Equipment
Revenue
Market ShareServing Customers
Patents Awarded
to Xerox1,900+
Patents
GrantedServing Customers
Customer Service
A+
Customer
Service
ExperienceServing Customers
Market Leadership
✓
Confirmed
Industry leaderCaring for Communities
Xerox Foundation
Giving$13.5
Millions in
Grants and
GivingCaring for Communities
Employees in Community Activities
12K+
Employees,
713 ProjectsPreserving the Planet
Reuse / Recycle Rate
93%
of Non-
hazardous Solid
WastePreserving the Planet
Water Consumption
17%
Reduction
from 2011Preserving the Planet
Greenhouse Gas
Emissions9%
Reduction
from 2011Preserving the Planet
Achieving ENERGY STAR® Rating
100%
of New
ProductsPreserving the Planet
Landfill Avoidance
Rate99.3%
of Customer
Returned
Equipment, Parts and SuppliesPreserving the Planet
Scope 3 GHG
Emissions14%
Reduction in
GHG emissions
from Air TravelPreserving the Planet
Energy Use
Reduction33%
from "Energy
Challange"
Baseline Year 2002
Sustaining Business
Independence of the Board
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
See MoreEvolving the Workplace
Employee Satisfaction
75% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
See MoreEvolving the Workplace
Employee Inquiries
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
See MoreEvolving the Workplace
Diversity: Women in Management
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
See MoreEvolving the Workplace
Diversity: Minorities in Management
Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
See MoreEvolving the Workplace
Recordable Injury Rate
We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
See MoreEvolving the Workplace
Days Away from Work Case Rate
We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
See MoreServing Customers
Equipment Market Share
Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry's broadest portfolio...
See MoreServing Customers
Patents Awarded to Xerox*
The Xerox group garnered over 1,215 patents total. Xerox was granted 686 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
See MoreServing Customers
Customer Service
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
See MoreServing Customers
Market Leadership
The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
See MoreCaring for Communities
Xerox Foundation Giving
In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
See MoreCaring for Communities
Employees in Community Activities
The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
See MorePreserving the Planet
Recycle Rate
Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
See MorePreserving the Planet
Water Consumption
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009...
See MorePreserving the Planet
Greenhouse Gas Emissions
Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
See MorePreserving the Planet
Achieving ENERGY STAR® Rating
In 2012, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
See MorePreserving the Planet
Landfill Avoidance Rate
The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
See MorePreserving the Planet
Scope 3 GHG Emissions
We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011...
See MorePreserving the Planet
Energy Use Reduction
We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program...
See More
The Xerox Board of Directors: Maintaining independence
Sustaining Business
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 80% | 88% | 90% | 90% |
Voice of employee survey
Evolving the Workplace
Our proprietary Voice of the Employee Survey allows managers to create a personal pulse survey to assess their employees’ satisfaction on their job, workgroup, manager, and on Xerox as a whole.
Since 2009, we have surveyed 100% of our global population of 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.
The Voice of the Employee survey will be globally implemented again in 2013, and every two years thereafter.
See more detailed information on employee satisfaction surveys.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 77%* *North American data only. | 72%** **Global data based on 72,000 survey results. The North American percentage agreement is 82%. | 74% | 75%*** ***Data based on over 14,000 survey results from three geographies in the Xerox Technology line of business: Xerox Europe, Xerox Canada and Developing Markets. |
Addressing employee inquiries
Evolving the Workplace
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.
The decline in inquiries from 2011 to 2012 is due to the overall resolution of systemic issues in the system and the ability for employees to provide comments/suggestions or raise a technical issue, which are routed to another system for resolution.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 4,106 inquiries received and routed for resolution | 6,698 inquiries received and routed for resolution | 3,291 inquiries received and routed for resolution | 2,745 inquiries received and routed for resolution |
Employee Diversity – Women employees
Evolving the Workplace
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.
52.3% of employees in U.S. are women, and women represent 26% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
The decline from 2011 is due to the inclusion of our Services business.
Learn more about diversity at Xerox.
Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 31.8% | 49.7% | 49.8% (U.S. only) | 40.8% (U.S. only) |
Employee Diversity – Minority employees
Evolving the Workplace
Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.
Minorities represent 39.4% of employees and 13.6% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
The decline from 2011 is due to the inclusion of our Services business.
Learn more about diversity at Xerox.
Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 20.2% | 22.7% | 37.5% (U.S. only) | 23.4% (U.S. only) |
Monitoring the safety of our employees
Evolving the Workplace
Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.
In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.
See more detailed information on our recordable injury rates.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| Down 7% from 2008 | Up 18% from 2009 | Down 1% from 2010 | Up 5% from 2011 |
Preventing injuries and illnesses
Evolving the Workplace
Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.
In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.
See more detailed information on work injury rates at Xerox.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| Down 4% from 2008 | Up 4% from 2009 | Up 6% from 2010 | Up 13 % from 2011 |
Topping the competition
Serving Customers
Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry’s broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.
Learn more about Xerox products.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| #1 in Q4 | #1 | #1 | #1 |
Innovating for the future
Serving Customers
Xerox was granted 1,215 U.S. patents in 2012 ranking the company as one of the world’s top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 686 U.S. patents. The Xerox group garnered 1,900 patents total.
Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.
*Total patents earned along with Fuji Xerox Group.
Learn more about innovation at Xerox.
View more information on our patent filings.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 1,131 | 1,605 | 1,618 | 1,900 |
Measuring customer satisfaction
Serving Customers
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.
In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. | In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. It’s a core competency and a competitive advantage for Xerox. |
Industry analysts rate Xerox products and services as market leaders
Serving Customers
The Xerox commitment to our customers has gained worldwide recognition. Independent industry analysts rate our products and services as leaders in multiple categories.
Helping customers better manage their print environment led Xerox to achieve the grand slam in Managed Print Services recognition by being named by the top analyst companies IDC, Gartner, Forrester and Quocirca as an industry leader.
Read more about recognition from IDC.
Read more about Gartner's Magic Quadrant.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing. | Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Visionaries Quadrant for Enterprise Content Management (ECM). IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC’s 2010 MPS MarketScape report. |
Gartner, Inc.: Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide. Global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena; noted our leadership for Help Desktop Outsourcing Services in North America. IDC: a market Leader for managed print services in IDC’s 2011 MarketScape report. |
Gartner, Inc.: Leaders Quadrant for Managed Print Services;
Comprehensive Finance and Accounting BPO, Global; Customer Management Contact Center BPO, Worldwide; Help Desk Outsourcing, North America; Desktop Outsourcing Services, North America. Challenger in Data Center Outsourcing and Infrastructure Utility Services, North America. Niche Player for e-Discovery Software.
IDC: Major Player for managed print services and Comprehensive HRO in MarketScape. Forrester: Leader in Managed Print Services in The Forrester Wave™. |
The Xerox Foundation
Caring for Communities
In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:
- Education and workforce preparedness
- Science and technology
- Environmental affairs
- Employee and community affairs
- National and cultural affairs
Learn more about the Xerox Foundation.
See more detailed information on Xerox Foundation giving.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| $12.0 million | $12.5 million | $13.5 million | $13.5 million |
The Xerox Community Involvement Program
Caring for Communities
The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In addition to our community involvement funding, in 2012, 11 Xerox employees were awarded Xerox social service leave fully-paid sabbaticals, dedicating their time to organizations in need of their business acumen.
Learn more about the Xerox Foundation.
See more detailed information on community involvement programs.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 8,650 Employees 648 Projects $978,018 | 10,137 Employees 712 Projects $1,009,584 | 12,291 Employees 751 Projects $1,000,000+ | 12,713 Employees 713 Projects $2,180,629 |
Our goal: Zero waste to landfills
Preserving the Planet
In 2012, our facilities in Dundalk, Ireland, joined the Emulsion Aggregation Toner manufacturing operation in Webster, New York, and the Wilsonville, Oregon, and Venray, Netherlands, facilities achieving zero waste to landfill.
See more detailed information on Xerox recycling.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 91% | 89% | 91% | 93% |
Conserving water
Preserving the Planet
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009.
See more detailed information on water consumption.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| Down 7% from 2008 | Down 7% from 2009 | Down 15% from 2010 | Down 17% from 2011 |
Reducing greenhouse gas emissions
Preserving the Planet
Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.
See more detailed information on greenhouse gas emissions.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| Down 11% from 2008 | Down 3% from 2009 | Down 9% from 2010 Down 36% from 2002 | Down 9% from 2011 Down 42% from 2002 |
New products achieve the ENERGY STAR® rating
Preserving the Planet
In 2012, 100% of all our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.
See more detailed information on Energy Star ratings for Xerox Products.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 92% | 100% | 100% | 100% |
End-of-Life Managment
Preserving the Planet
Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 42,000 metric tons of waste from entering landfills in 2012 alone.
Learn more about the Xerox Green World Alliance.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 98% | 97% | 98% | 99.3% |
Reducing emissions by reducing employee air travel
Preserving the Planet
We are in the process of expanding greenhouse gas (GHG) tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology.
We are making progress with our Scope 3 emissions assessments. Our calculations are made according to the WRI Scope 3 Accounting Standard. We will continue to use the information to prioritize our GHG emission reduction opportunities and as part of our carbon impact assessments.
See more detailed information on C02e reduction.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 12 | 14 | 12, down 14% from 2010 | 11, down 8% from 2011 |
Energy Use Reduction
Preserving the Planet
We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program. In 2003, we established a program and made a public commitment to reduce greenhouse gas (GHG) emissions by joining the U.S. EPA Climate Leaders program and launching an internal program known as “Energy Challenge 2012.” We adopted a goal of reducing by 10% our absolute GHG emissions across all company operations, by 2012, from a 2002 baseline.
We met this target six years ahead of schedule and in 2007 we set a new and challenging goal to reduce our GHG emissions by 25% by 2012, from the 2002 baseline.
At the conclusion of the corporate Energy Challenge 2012 program, we successfully reduced emissions by 42%, or 210,000 tons of carbon dioxide equivalents (CO2e) while saving energy – consumption was down 33% compared with 2002.
| 2009 | 2010 | 2011 | 2012 |
|---|---|---|---|
| 21% | 22% | 27% | 33% |